108
Cook County Clerk of the Circuit Court
Image Spacer for correct size distribution.
Clerk of the Circuit Court of Cook County, Illinois
Contact Information | Help |
Official image of Clerk Dorothy Brown
Services and Resources

Cook County Clerk of the Circuit Court
SDU Frequently Asked Questions

For Parents Who Receive Child Support

General Questions

For Parents Who Receive Child Support

For Employers

For Parents Who Pay Child Support



What's going to change?

For many people child support checks will be coming from a new place. In the past, almost everyone received checks from the Clerk of the Circuit Court's Office. If your check comes from money withheld by an employer, after October 1, 1999, checks* will come from the new Illinois State Disbursement Unit ("SDU") which is located in Carol Stream, Illinois. There is no charge for the SDU services.

How will the changes affect me?

The changes should not affect parents receiving child support payments. However, like any new process, some fine-tuning may be needed before everything runs smoothly.

Why were these changes made?

The Clinton Administration required these changes to make the collection and distribution of support payments more convenient for employers.

How will I get my check?

You will receive your child support checks through the mail unless you request an electronic deposit directly into a bank account. If you receive a check, it may look different, but it still represents the child support payment to which you are entitled. If your support payments are already transmitted directly into a bank account, this will continue. If you want to begin having your payments directly deposited into an account, you should contact the Clerk's Office for a form. Contact information for the Cook County Clerk of the Circuit Court is listed at the bottom of this page. You can also print a copy of this form called " Affidavit for Electronic Deposit " by "clicking on" the name of the form. We encourage you to use electronic deposit. Direct deposit should give you access to your payment more quickly and more easily.

  

I do not receive temporary assistance for needy families (formerly "public aid"), so does my payment have to go to the SDU?

The SDU acts both for those receiving assistance and those who are not. Therefore, if your payment is coming from the non-custodial parent's employer, it will go through the SDU.

How do I find out if SDU has sent or received a payment?

For payment information for Cook County, you should contact the Clerk of the Circuit Court.  Contact information is listed at the bottom of this page.

 Can I use electronic deposit?

We encourage you to use electronic deposit. Direct deposit should give you access to your payment more quickly and more easily. If your check is already directly deposited, you will continue to receive automatic deposits. To begin receiving automatic deposits, you should complete a form available from the Clerk's Office. Contact information for the Cook County Clerk of the Circuit Court is listed at the bottom of this page. You can also print a copy of this form called " Affidavit for Electronic Deposit " by "clicking on" the name of the form.

If you receive temporary assistance for needy families (formerly "public aid"), your child support payment will continue to be put on your Illinois LINK card.

What if I don't receive my check or if the amount is wrong?

If the check does not arrive on a timely basis or the amount is incorrect, you should contact the Clerk of the Circuit Court.  Contact information is listed at the bottom of this page.

Can I call the SDU directly if I have questions?

The SDU handles only receiving and sending payments. The people at the SDU will not have answers to questions about support orders, notices of withholding, or information related to the status of your account or case. For information regarding a support order, notice of withholding or your case generally, you should continue to contact the Clerk of the Circuit Court. Contact information is listed at the bottom of this page.

What should I do if I believe that my check is lost or stolen?

If you believe that your check is lost or stolen, you should immediately contact the agency that has been sending the check to you. Get in touch with the Clerk of the Circuit Court if you are not sure whom to reach. Contact information for the Cook County Clerk of the Circuit Court is listed at the bottom of this page.

 What happens if I move?

Address changes should be reported to the Clerk of the Circuit Court of the county where your child support order was entered. In Cook County, you should contact the Clerk of the Circuit Court to request a change of address form. Contact information for the Cook County Clerk of the Circuit Court is listed at the bottom of this page. You can also print a copy of this form called " Affidavit for Change of Address/Name" by "clicking on" the name of the form.

Who should I contact if I have questions about child support?

Obviously, we cannot answer or anticipate every question here. If you need further assistance or have questions, please contact our Child Support Division. Contact information for the Cook County Clerk of the Circuit Court is listed below.

Contact Information

For answers to most child support related questions, you should continue to call the Clerk of the Circuit Court. In Cook County, you can contact our office in the following ways:

    · Telephone

312-345-4015

    · E-mail

djreed@cookcountycourt.com

    · Fax

312-345-4001

    · Mailing address

Clerk of the Circuit Court
Child Support Division
28 North Clark Street, Room 200
Chicago, Illinois 60602

We will be able to resolve your case faster if you have certain information. Before you contact us, it will be especially helpful if you have the following information: case number (or docket) or IDPA case number; the date of the support order; the name of the person paying support; that person's employer; and the county where the support order was entered.

*While the Federal law applies only to employer withheld child support orders entered after January 1, 1994, for practical purposes the SDU will accept payments from orders before that date. It must accept all employer withheld child support payments entered after January 1, 1994.


© 2002 - 2017, Office of the Clerk of the Circuit Court of Cook County. (Terms & Conditions and Privacy Policy)
Check out our new Website!
We invite you to use and review our newly enhanced Clerk of the Circuit Court of Cook County Website, and we are eager to receive comments about your experience using our feedback link on the site.

The new Clerk of the Circuit Court of Cook County website features a streamlined format that is easier to use and includes an improved court case search function that enables users to find pertinent information easily and efficiently. Click here to test drive our new website, and remember to let us know what you think. Thank you!
Close this window and continue with our CLASSIC website.